Thinking Outside The Box!
George Fakhoury is a pioneer in the Hospitality, Travel, and Tourism Industries. He has been serving more than 40 years in all the branches including Theme Parks, Restaurants, Hotels, Resorts, Car Rentals, Airlines, Travel Agencies and Tour Operators.
George is the CEO of GMF Consulting, an agency specializing in Customer Service, Marketing and Sales. George is also the author of the books, “There are no sales without service ©” 1st and 2nd editions. as well as the new upcoming book, “What is Customer Service? Simplified!” ©
His 40+ years experience in the industry training thousands of employees, makes him an ideal person to provide a direct and immediate impact on your company’s customer service performance. http://www.georgefakhoury.com/
“What is Customer Service, Simplified! © “
This is the title of the 3rd book George has written which is in the final process to be printed and published. This book took the basics of service, marketing and sales and simplified the concept that all three are connected and supported to reach the ultimate goal which is “Customer Service, Simplified!”.
In simple words, the training program will open their eyes on the person that knows them best, themselves.
Having a direct and immediate impact on a person's performance cannot be taught by learning what other people do. It is achieved by teaching a person what they know best, themselves. These are the 5 steps we train for them to achieve direct impact.
30 years experience cannot be taught in an hour, a day, or even a week. You must teach them to train themselves to reach the experience they wish to achieve
"I was highly satisfied with the Customer Service Course we had with George. I do think that I improved a lot of my Customer Service skills. It has helped me to effectively communicate, make better decisions, and mostly expand my understanding of empathy with our guests" DOMENICA
"It was a good course, I enjoyed it a lot!" VALERYE
"The class was very good and interesting. It helped me to change the way we serve people and give them better service" MELANIE
"Training session was well organized. Not only was the session very informative but the training material was also very interesting. I enjoyed everything and helped me to improve a lot of tasks at work" DEANDRA
Send us an email today to get more information on each service.