Thinking Outside The Box!
Customer Service Training
TRAINING BACKGOUND & FOUNDATION
Our Customer Service training program is based on 40 years of experience in the Hospitality, travel and Tourism industries.
As the time changes, the basics stay the same but the way we do business changes. Technology brings faster process, more knowledge and worldwide exposure, yet the consumer still craves personal treatment and respect from those that provide services and goods. Our expertise are in all the branches of our industry to include Theme Parks, Restaurants, Hotels, Resorts, Car Rentals, Airlines, Travel Agencies and Tour Operators.
The Trainer: http://www.georgefakhoury.com/
The Program
This training program is designed to be a quick and short guide with direct impact, It also details the process of “How to” establish and reach goals not only for the moment but also for years to come. It is based on helping one’s self to to improve their performance with continuous success of achieving quality and superior Customer Service. The program took the basics of service, marketing and sales and simplified the concept. It teaches that all three are connected and supported to reach the ultimate goal in very simple yet effective ways. In simple terms, the training program will open the employees eyes to the person that knows them best, themselves.
The Imediate Impacts
Having a direct and immediate impact on a person's performance cannot be taught by learning what other people do. It is achieved by teaching a person what they know best, themselves. These are the few steps we train for them to achieve a successful and direct impact.
- Learning about the 2 most important "products, - Simplicity to effective communication. - Help build strong confidence. - Embrace Marketing and Sales into the big picture.
We are sure you agree that 30 years of experience cannot be taught in an hour, a day, or even a week.
Employee Comments
"I was highly satisfied with the Customer Service Course we had with George. I do think that I improved a lot of my Customer Service skills. It has helped me to effectively communicate, make better decisions, and mostly expand my understanding of empathy with our guests" DOMENICA
"It was a good course, I enjoyed it a lot!" VALERYE
"The class was very good and interesting. It helped me to change the way we serve people and give them better service" MELANIE
"Training session was well organized. Not only was the session very informative but the training material was also very interesting. I enjoyed everything and helped me to improve a lot of tasks at work" DEANDRA